Managerial level staff representing different sectors and departments of the Public Security Bureau took part in the training sessions dedicated to Police Management and Leadership Styles, and further implementation of the concept of Community Policing, organized between 4 and 29 July in Skopje, in frames of the EU funded project for "Further Institution and Capacity Building of the Police Service".
Specific international experiences of management concepts, particularly valuable for the Police service, along with European success stories and shortcomings in the processes of implementation of new management concepts were presented and discussed with the renowned international expert Mr. Kjell Elefalk from Sweden, the team-leader of the project with specific expertise in Police Leadership Styles Mr. Aleksander Krebl, and one of the project’s key experts Mr. Peter Dietz.
Total of 191 participants of highest managerial level, including Assistant Directors, Heads of Sectors for Internal Affairs, Heads of Regional Centres for Border Affairs, Heads of Departments and Sectors within PSB, Police Station Commanders and Deputies, were introduced with Transformational Police Leadership Style - a system of effective leadership that allows subordinates to make operational decisions following the moral lead and standards that are shared by the institution. In other words, a transformational leader is a “developer of people and a builder of teams who inspire their followers to act and make right decisions”.
This style of police management and leadership entails longer period of time and requires, amongst other, organizational decentralization to support the empowerment of officers, as well as maintenance of the autonomy police officers have in exercising their discretion.
The closely related Community Policing concept represents new paradigm in policing where the public’s perspective is consistently applied, leading to confidence and trust in the Police. Community policing, sometimes also referred to as “Neighborhood Policing”, is based on the practices of consultation and cooperation with community residents about crime and quality of life issues, with an emphasis on solving problems rather than merely responding to repeated incidents.
“Increased consultations with citizens on problems in their area or issues of concern will help establish problem-solving approach in police work, including the increase of willingness for partnerships. When the police address the most important problems and local concerns of citizens, the confidence and trust in the police will rapidly increase,” highlighted the experienced trainer and police expert from Sweden, Mr. Kjell Elefalk.
The key points to build confidence and trust in the police seem to be embedded in the public perception of fairness, including fairness of procedures, outcomes and respectful treatment, shared values, effectiveness, engagement with local communities, personal good experiences, fear of crime and the local order situation. A modern results oriented Police Management System shall continuously measure the confidence in the police.